When something goes wrong with your POS, EFTPOS or setup, merchants want help, not a ticket number. With QIKI, you'll have access to our 24/7 Melbourne-based support team, who understand your setup, your POS, and how your business operates. Average answer time is 3.4 seconds with zero automated queues.
pos & payments that reward you
How can we help?
As a QIKI customer, you receive complimentary EFTPOS machine docket paper rolls as part of our ongoing support.
How can we help?
Smooth payments, zero stress. Get the most out of your POS and payments setup with our tips and local expert advice. Our 100% Melbourne-based team is just a call away.
Collaborating with over 100 amazing companies from all around Australia
FAQs
Getting started with QIKI is simple. Contact our team to discuss your needs and we’ll guide you through the setup process.
Absolutely, we offer integration with over 600 POS systems, making the transition to our services smooth and hassle-free. To see if your POS is on our integration list click here.
Yes, we offer mobile EFTPOS solutions that allow for convenient and secure transactions, even when you are on the move with our Android-based terminals that have a built in Telstra 4G sim.
Once your merchant application has been approved, we usually will have your installation completed within 7 days.
Submitting the necessary supporting documents is a straightforward process. Simply upload them through our secure online application form or contact us to arrange a face to face signup, where our payments experts will guide you end-to-end through the application. Our team is always here to assist you if you encounter any issues.
At QIKI, we pride ourselves on offering 24/7 onshore (Australian) support staff who are accessible via phone and email. No matter the time of day, our dedicated team is here to assist you with any inquiries or issues you may have.
Yes, our robust payment systems are designed to efficiently handle high-volume transactions without compromising speed or security.
Net Settlements refer to the process where only the net amount of your transactions is settled, meaning the gross sales minus the MSF (merchant service fee). This streamlined process benefits your business by offering a clear, uncomplicated view of your actual earnings, making accounting and financial management more straightforward and less time-consuming.
No, at QIKI, we maintain a transparent pricing policy with no hidden charges. We do not levy cancellation or termination fees, allowing you the freedom to manage your services with us as per your business needs without any financial constraints.
QIKI terminals are designed to accept a wide variety of cards to facilitate convenient transactions for your customers. These include but are not limited to Visa, MasterCard, American Express, as well as various debit cards and contactless payment methods such as Apple Pay and Google Pay.
QIKI support is available 24 hours 7 days a week 365 days a year in our on-shore merchant support contact centre located in Melbourne.For immediate support, you can call us on 1300 642 633 or feel free to email us at [email protected].
If your business WiFi is offline, you can still process transactions using QIKI terminals by switching to the 4G mobile data connection built into the terminal.Our terminals are equipped with this feature to ensure uninterrupted service. Additionally, you can reach out to our 24/7 onshore support team through our 1300 number or by emailing [email protected] for assistance in resolving the issue promptly.
